Frequently Asked Questions
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- Q. What is the ordering deadline? Back to Top
A. While we accept orders at any time, to guarantee your newsletters arrive by the first of the month,
your information should be submitted before midnight (central time) on the 15th.
We offer a five-day grace period which extends to the close of business on the 20th. This affords you the
opportunity to customize your newsletter but without the ‘delivery by the first’ promise.
When ordering after the 15th, you are always given the option to add priority shipping & handling to your order.
- Q. What happens if I forget to submit my information? Back to Top
A. After 25 years in this business, we know a multifamily pro’s schedule can get a little crazy. That’s why we invented ‘Quick Start.’
Each month you’re presented with three different pre-designed front page options. Select one to use exactly as written or go to the editing dashboard and make changes, replace or rearrange as needed. Then simply add a graphic, review your staff and office info, update your community calendar and you’re good to go!
As part of your subscription agreement, even if you forget to submit your order, you’re always assured of receiving a professionally designed issue.
- Q. How does the free trial work and is there any catch? Back to Top
A. As long as you’re involved in the multifamily housing industry, you can register for a user account and then gain access to our amazingly easy-to-use online editor. You may then create one digital newsletter issue for your community which you are allowed to distribute absolutely free!
Once we’ve finalized your newsletter, we’ll provide a link to the online version which you may then copy and post to your website, social media, or send via email to residents and prospects.
If you like the digital version, you’ll be given the opportunity to order printed copies, or you can simply choose to subscribe to our service for your future printed or digital newsletter needs.
If you don’t like it, we’ll thank you for taking time to try us and you can keep your free trial issue, no questions asked.
- Q. Do I have to pay when I place my order? Back to Top
A. No. We will mail an invoice once your order has been processed. If you prefer to receive your invoices via email, through Ops Technology, or any other invoice processing service, please inform your account executive. Invoice terms are net 30.
- Q. Do you accept credit cards? Back to Top
A. Not at this time. We are considering making online payments available as an option.
- Q. My company uses Compliance Depot. Can I use your service? Back to Top
A. We are approved through Compliance Depot for many management companies. Please contact us if you would like to know our Compliance Depot status with your paticular management company.
- Q. Do you charge an account set-up fee? Back to Top
A. No. Unlike some newsletter companies who charge as much as $125 just to set up your account, we value your business and offer Free account set-up. That saves you money from day one!
- Q. Am I locked into a contract? Back to Top
A. No, we don’t have any long-term contracts. We’ve always believed that if we’re providing a great product, bend-over-backwards customer service and doing it all at a fair price, you’ll stick with us.
You will be asked to approve a service agreement which simply requires you to notify us of any changes to your account status no later than the 5th of the month prior to your next scheduled issue. We do this to spare the expense of purchasing paper and pre-printing certain sections of your newsletter which must be done prior to actually receiving your custom updates.
- Q. Do you offer proofreading? Back to Top
A. We’ve worked hard to design and develop the best newsletter editing application in the industry. A built-in spellchecker and the ability to preview how your newsletter will look when it’s printed assure you that what you see is what you get.
Because we are committed to keeping prices low (not a single price increase in over 9 years), professional proofreading is available for a small fee.
- Q. What holidays will appear on my community calendar? Back to Top
A. The following holidays and observances will automatically be included on your community calendar:
- New Year’s Day (January)
- Martin Luther King, Jr. Day (January)
- Valentine’s Day (February)
- President’s Day (February)
- St. Patrick’s Day (March)
- April Fool’s Day (April)
- Tax Day (April)
- Earth Day (April)
- Cinco de Mayo (May)
- Mother’s Day (May)
- Memorial Day (May)
- Flag Day (June)
- Father’s Day (June)
- Independence Day (July)
- Labor Day (September)
- Columbus Day (October)
- Halloween (October)
- Election Day (November)
- Veteran’s Day (November)
- Thanksgiving (November)
- Christmas Day (December)