Frequently Asked Questions

• What is the ordering deadline and what happens if I miss it?
• Do I have to sign a contract?
• Will I get a review copy before my newsletters are printed?
• Do you offer bi-monthly or quarterly newsletters?
• Do you offer quantity discounts?

• What is the ordering deadline and what happens if I miss it?

  For delivery on or before the first of the month, we must receive your order submission by the 15th. You may still order newsletters after the 15th, however, we do not guarantee delivery by the first.

  If placing your order after the deadline, you will be presented with the option of priority handling for a 25% surcharge. This will move your job up in the production que and speed delivery of your order.

  If we have not received your order submission by 5 pm CST on the 20th, we will ship a “freshened-up” version of the newsletter to you.

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• Do I have to sign a contract?

  We don’t have a contract, per se. We do, however, require a signed service agreement which states that you will give us a 30-day notice if you need to skip a particular issue or cancel service altogether.

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• Will I get a review copy before my newsletters are printed?

  Yes! You will receive a proofing copy sent to the eMail address specified on your order. We ask that you reply with any changes or an approval within two business days. Proofs which are not received in a timely manner will delay the production and delivery of your newsletter.

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• Do you offer bi-monthly or quarterly newsletters?

  We have designed our layouts and pricing to work best for monthly newsletters. We do, however, offer both bi-monthly and quarterly subscriptions. There is a $10 per issue surcharge for bi-monthly subscriptions and $15 per issue surcharge for quarterly subscriptions.

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• Do you offer quantity discounts?

  We do offer portfolio discounts to management companies. Please contact a member of our sales team at (866) 607-3088 for more information.

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